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QUESTIONS ABOUT ORDER PROCESSING

ORDER

Once you have found an item you would like to purchase, click on the "Add to shopping cart" button. Once you have selected all the items you want to buy, all you have to do is place your order. To do this, click on your shopping cart and then follow the instructions in the order process.

PAYMENT

You can choose between Apple Pay, Google Pay, Paypal, Paypal-Express, Klarna, Klarna, credit card (Visa, Mastercard, Amex) and purchase on account.

SHIPPING & DELIVERY

 Shipping costs within Germany 6,00 €, from an order value of 120 € the delivery is free of charge.

Shipping costs to Austria € 12.00, from an order value of € 149 delivery is free of charge.

Shipping costs to Switzerland € 16.90, from an order value of € 189 delivery is free of charge.

Our logistics partner DHL & UPS delivers your order quickly and reliably directly to your home.

ORDER COMPLETION

Please check your entries carefully and take note of the general terms and conditions and cancellation policy. If you have accepted these and would like to complete the purchase, click on the "Buy" button to send your order.

REVOCATION & RETURNS

Returns are possible within a period of 14 days and are free of charge within Germany. You can request a pre-paid return label at shop@elizabetazefi.com.

DEFECTIVE, INCORRECT OR DAMAGED GOODS

We are sorry about this. Please contact our customer service team at: shop@elizabetazefi.com

APPLICATION QUESTIONS

APPLICATIONS

Please observe the respective application instructions on the products.

MIX OF HEARTS (PRODUCT LINES)

For the best result, Elizabeta expressly recommends the individual mix.

All products of the different heart colors or product lines can be combined with each other.

SHAMPOO

Thanks to the mild formula, you can wash your hair daily with our shampoos. Apply shampoo to damp hair, massage in and rinse thoroughly. Repeat as required. Elizabeta's professional tip: Always shampoo your hair twice. Half the amount is enough the second time.

PEELING SHAMPOO

The deep-cleansing shampoo gently removes build-up. The exfoliating grains cleanse the hair and circulate blood to the scalp when massaged in. Regular use every 2-3 weeks ensures more volume and lightness in the hair.

CONDITIONER

After shampooing, apply evenly to the scalp and to the lengths and ends of the hair, depending on length and requirements. Rinse well after a short application time.

MASK

Apply evenly to the lengths and ends of the hair 1-2 times a week after shampooing, depending on length and requirements. For optimum results, leave on for 30 minutes and rinse well.

SERUM

Use daily. After shampooing, apply the Detox Serum to the scalp in partings or to the affected areas. Can also be used when dry. Massage in briefly. Do not rinse out.

MUST HAVE

Elizabeta's professional tip: Both the small Dry Shampoo and the small Uplifting Hairspray fit in every handbag and are perfect for a quick volume freshen-up.

QUESTIONS ABOUT OUR PRODUCTS AND THEIR PRODUCTION

PRODUCTION

All products are MADE IN GERMANY.

DERMATOLOGICALLY TESTED

All products are dermatologically tested.

INGREDIENTS

We only use high-quality, carefully selected ingredients for our products.

ANIMAL TESTING

It goes without saying that our products are not tested on animals!

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.